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At Contrain, we treat mental health as seriously as physical health, which is why, as part of Contrain Care, we provide all our employees and their families with additional health care: psychological support.

You can use that benefit in two ways: via a dedicated online platform or by contacting our company psychologist Edyta Jędrzejewska.

All visits are anonymous and do not require reporting them to anyone in the organization – just like consultations with a general practitioner or dermatologist.

We have decided to launch both forms of support without quantitative limits because we care about the wellbeing of our employees and we want to provide comprehensive care to all of them, to whatever extent necessary.

Keeping in mind a certain taboo that surrounds the subject of mental health in our country, we would like to emphasize that as a company we have long-term, strategic plans related to mental health and wellbeing practices. In short words: it is very important for Contrain that you take care of yourself!

Mental care online
Mental care online

The 50-minute online sessions are run by qualified specialists speaking Polish, English, Ukrainian and Russian. Consultations take place on the https://poradnia-internetowa.pl platform, the access is restricted by an access password changing monthly. The current password will always be available in MyContrain app.

Registration is open 24 hours a day. Consultations can take place in the morning, afternoon, evening and weekends.

Mental care online

There is a Psychological Care benefit available within the Contrain Care program. What options do I have available?

You can access psychological care in two ways: either via the Internet platform with a selected specialist or use the help of Edyta - our company psychologist.

What are the differences between these options?

We give you a wide range of possibilities. We want psychological help to be always available to you and your families. Hence, we decided to go with multiple options. Read about all the details below and choose the option that’s best for you. And please remember that you can use both options simultaneously.

What specialists can I contact on one online platform?

You can choose psychological support, individual psychotherapeutic sessions, a child psychologist, a psychologist for adolescents, support for you as a parent, pedagogical consultations, intercultural psychologist, business specialists, coaching sessions, life coaching, psycho-diet consultations, nutritional plan, speech therapy consultations, legal consultations or monthly psychoeducation.

What matters can I discuss with specialists online?

Virtually everything - life and business issues, such as bad mood, low motivation, depression, excessive stress, burnout, phobias and fears, conflicts and others.

How to sign up for a consultation?

Choose a specialist you’d like to contact and book a convenient date in the visit calendar, complete the necessary booking details and provide the verification password. Details of the agreed consultation will be sent to your e-mail address. On the day of the consultation, a link to the online meeting will be sent to you a few minutes before it starts.

What is the verification password?

It is a password used to verify the Company's employees at the online platform. It will be shared by us every month in our MyContrain app.

How are consultations held on the online platform?

All consultations are held online via instant messaging with or without the use of a camera.

How long does a consultation with a selected specialist last?

A specialist consultation consists of 50 minutes of video chat with a specialist via instant messaging, with or without the use of a camera.

Are there scheduled consultation hours between me and the selected specialist?

You can book an appointment in the appointment calendar. Consultations take place from Monday to Sunday at flexible hours tailored to your needs. We encourage you to use the help when needed.

Do I have to report to my supervisor that I want to talk to a specialist on the online platform?

Of course not. It is your individual matter that you do not need to share with anyone.

Are conversations between me and the specialists online confidential?

Of course! Any information you share is kept confidential. This applies to both the number of meetings and their subject matter. Also, the recording of specialist consultations by both the client and specialist is prohibited by law, without the prior written consent of the Parties.

If you feel that someone is trying to get information about your meetings, please report it to Agnieszka 503-193-239

Can I cancel the visit?

Unfortunately, it is not possible to cancel the visit. If the client does not connect within the first 15 minutes of the appointment, the leading specialist has the right to cancel the appointment and the consultation will be billed as completed. If for any reason you cannot appear or you forget that it was supposed to take place, the only solution is to arrange another consultation at a different time.

Why are visits not subject to cancellation?

The possibility of cancelling visits causes a situation in which patients book consultations long ahead of time and thus block other platform users from the possibility of receiving consultations in a short time. In order to avoid such situations and ensure the availability of dates, such a solution has been introduced.

Will my visit be extended if I am late?

In the event of the customer's delay, the service will not be extended by the delay time. For this reason, we encourage you to appear on time for online appointments on the agreed date.

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Psychologist available at Contrain
Psychologist available at Contrain

You may choose to contact a psychologist employed in the company. Consultations in Polish and English will take place in the office, online, by phone, and even – if necessary – by e-mail.

Meet Edyta Jędrzejewska, who will take care of our mental wellbeing!

Psychologist available at Contrain

There is a Psychological Care benefit available within the Contrain Care program. What options do I have available?

You can access psychological care in two ways: either via the Internet platform with a selected specialist or use the help of Edyta - our company psychologist.

What are the differences between these options?

We give you a wide range of possibilities. We want psychological help to be always available to you and your families. Hence, we decided to go with multiple options. Read about all the details below and choose the option that’s best for you. And please remember that you can use both options simultaneously.

What matters could I take to Edyta?

Everything related to your functioning at work and in private life that you do not feel comfortable with. If you can't name the issue, but you feel that you should talk about something that worries you, then contacting Edyta might also be a good idea. Get in touch with her if you experience fear, anxiety, confusion, misunderstanding, uncertainty, you are in a conflict situation or you feel badly treated. Remember that if Edyta decides that you need more advanced help, she will help you find the right specialist and advise you on what steps to take.

How to contact Edyta / sign up for a consultation?

From March 1, 2022, Edyta was employed under a contract of employment at Contrain Group. Thus, it is available by e-mail: e.jedrzejewska@contrain.pl and in the office in Łódź, when there are no covid restrictions.

How are the conversations with Edyta organized?

As convenient as it is - you can make an appointment online, talk on the phone or on the spot in the office.

Do I have to report to my supervisor if I want to talk to Edyta?

Of course not. It is your individual matter that you do not need to share with anyone.

Are there scheduled consultation hours between me and Edyta?

The appointment is up to you to make and depends only on your and Edyta's availability. We encourage you to use her help when needed.

Are the conversations between me and Edyta confidential?

Of course! Your conversations are completely confidential. If you feel that someone is trying to get information about your meetings, please report it to Agnieszka Piotrowicz 503-193-239

If I work in offices outside of Łódź, will I have access to help?

All office employees of the Contrain group have access to psychological care. If possible, Edyta will also visit other offices of the Contrain group.

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If you haven’t found all the answers you were looking for in the Q&As, please contact us at hr@contrain.pl